The purpose of this site is to help you find a professional cleaner in your area,
whether you need a one-off carpet cleaning for your home or regular office cleaning,
or anything in-between. You will also find all the cleaning equipment and consumables
you'll need, whether your requirements are domestic, office, hospitality, care home,
NHS/hospital or anything else besides, we supply all you need at very competitive
prices. On top of all this we have a huge collection of cleaning tips and articles
containing the secrets of the professionals to help you achieve that perfect clean!
THE BIG CLEAN TEAM is made up of a talented group with a wide and varied range of
skills and experience in business, including running multiple estate agency offices,
care home operation and of course professional carpet cleaning - so the team at
THE BIG CLEAN know the industry from all sides!
PRIVACY POLICY
The Big Clean is committed to preserving the privacy of all visitors to our website
at WWW.THEBIGCLEAN.CO.UK. Please read the following privacy policy to understand
how we use and protect the information that you provide to us. By registering or
placing an order on this website, you consent to the collection, use and transfer
of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on WWW.THEBIGCLEAN.CO.UK
you may be asked to provide certain information about yourself including your name,
contact details and credit or debit card information. We may also collect information
about your usage of our website as well as information about you from messages you
post to the website and e-mails or letters you send to us. To maintain customer
service standards and to assist staff training, we may record and monitor incoming
calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website
and to supply the goods or services you have requested. It will also enable us to
bill you and to contact you where necessary concerning your orders. We will also
use and analyse the information we collect so that we can administer, support, improve
and develop our business. In particular, we may use your information to contact
you for your views on our services and to notify you occasionally about important
changes or developments to the website or our services. Further, where you have
consented, we might also use your information to let you know by email about other
products and services which we offer which may be of interest to you. If you change
your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some
of whom may be located outside the European Economic Area who act for us for the
purposes set out in this policy or for other purposes approved by you. Those parties
process information, fulfil and deliver orders, process credit card payments and
provide support services on our behalf. We may also pass aggregate information on
the usage of our website to third parties but this will not include information
that can be used to identify you. Where you have consented when providing us with
your details, we may also allow other companies in our group, to contact you occasionally
about products and services which may be of interest to you. They may contact you
by e-mail. If you change your mind about being contacted by these companies in the
future, please let us know at CUSTOMERSERVICE@THEBIGCLEAN.CO.UK. Finally, if our
business enters into a joint venture with or is sold to or merged with another business
entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection
laws. However, we will always take steps to ensure that your information is used
by third parties in accordance with this policy. Unless required to do so by law,
we will not otherwise share, sell or distribute any of the information you provide
to us without your consent. COOKIES Cookies are small amounts of information which
we may store on your computer. We do not use cookies on our website.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised
persons and against unlawful processing, accidental loss, destruction and damage.
We will retain your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make
any necessary changes to ensure that it is accurate and kept up to date. If you
wish to do this, please contact us at CUSTOMERSERVICE@THEBIGCLEAN.CO.UK. We are
entitled by law to charge a fee of £10 to meet our costs in providing you with details
of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and,
where appropriate, through e-mail notification. CONTACT All comments, queries and
requests relating to our use of your information are welcomed and should be addressed
to CUSTOMERSERVICE@THEBIGCLEAN.CO.UK.